Our Happiness Guarantee

At belle rive, we stand behind the quality and softness of our products. We want you to be completely happy with your purchase. If for any reason you are not satisfied, you may return your items under the following conditions.

7-Day Returns We accept returns within 7 days of the delivery date.

Eligibility To be eligible for a return, your item must be:

  • Unused, unwashed, and in the same condition that you received it.
  • In its original packaging with all tags attached.

For hygiene reasons, baby wear and towels must be unused and unwashed. We recommend inspecting your items upon receipt before washing or using them.

How to Start a Return

1. Contact Us:

Please email our support team at bel@belleriveco.com with your order number and the reason for your return.

2. Get Approval:

We will review your request and, once approved, provide you with a return shipping address and instructions.

3. Ship Your Item:

Securely package your item and ship it back to us. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your item. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business hours.

Damaged or Incorrect Items If you received a damaged, defective, or incorrect item, please contact us at bel@belleriveco.com within 7 days of receiving your order. Please include your order number and a photo of the issue so we can make it right.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Final Sale Items marked as "Final Sale" cannot be returned or exchanged.