Return & Refund Policy
Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return guidelines below.
Eligibility for Returns
Returns may be requested within 7 days of receiving your order if:
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Product received is damaged.
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Product received is defective.
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Incorrect item was delivered.
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Product is significantly different from the description shown on our website.
Non-Returnable Items
For hygiene and personal care reasons, used, washed, or altered towels and bath products cannot be returned.
Returns will not be accepted for:
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Products showing signs of use.
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Products without original packaging.
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Products damaged after delivery.
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Customized or special-order products.
Return Process
To initiate a return:
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Email us within 7 days of delivery.
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Share your order number.
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Attach photographs of the product and packaging.
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Our team will review your request within 2–3 business days.
Refund Process
Once approved and received, refunds will be processed to the original payment method within 5–10 business days.
Return Shipping
In cases of damaged, defective, or incorrect products, return shipping costs will be borne by Belle Rive Bath works.